@article{oai:reitaku.repo.nii.ac.jp:00000182,
 author = {Brumby, Paul P. and Brumby, Paul P.},
 issue = {2},
 journal = {麗澤学際ジャーナル, Reitaku Journal of Interdisciplinary Studies},
 month = {Sep},
 pages = {1--21},
 title = {The Customer Experience Lessons from the Experts},
 volume = {19},
 year = {2011}
}