{"created":"2023-06-20T15:40:12.653033+00:00","id":1053,"links":{},"metadata":{"_buckets":{"deposit":"c2ef2d11-40df-4e5d-9e58-72771b6446e5"},"_deposit":{"created_by":14,"id":"1053","owners":[14],"pid":{"revision_id":0,"type":"depid","value":"1053"},"status":"published"},"_oai":{"id":"oai:reitaku.repo.nii.ac.jp:00001053","sets":["1:13:476"]},"author_link":["1360","1359","1358"],"item_10002_biblio_info_7":{"attribute_name":"書誌情報","attribute_value_mlt":[{"bibliographicIssueDates":{"bibliographicIssueDate":"2018-03-10","bibliographicIssueDateType":"Issued"},"bibliographicPageEnd":"34","bibliographicPageStart":"21","bibliographicVolumeNumber":"26","bibliographic_titles":[{"bibliographic_title":"麗澤学際ジャーナル"},{"bibliographic_title":"Reitaku Journal of Interdisciplinary Studies","bibliographic_titleLang":"en"}]}]},"item_10002_creator_2":{"attribute_name":"著者名","attribute_type":"creator","attribute_value_mlt":[{"creatorNames":[{"creatorName":"上元, 亘"},{"creatorName":"ウエモト, ワタル","creatorNameLang":"ja-Kana"}],"nameIdentifiers":[{"nameIdentifier":"1358","nameIdentifierScheme":"WEKO"},{"nameIdentifier":"1000050759595 ","nameIdentifierScheme":"NRID","nameIdentifierURI":" "}]},{"creatorNames":[{"creatorName":"瀨良, 兼司"},{"creatorName":"セラ, ケイジ","creatorNameLang":"ja-Kana"}],"nameIdentifiers":[{"nameIdentifier":"1359","nameIdentifierScheme":"WEKO"}]}]},"item_10002_creator_24":{"attribute_name":"著者名（英）","attribute_type":"creator","attribute_value_mlt":[{"creatorNames":[{"creatorName":"Uémoto, Wataru","creatorNameLang":"en"}],"nameIdentifiers":[{"nameIdentifier":"1358","nameIdentifierScheme":"WEKO"},{"nameIdentifier":"1000050759595 ","nameIdentifierScheme":"NRID","nameIdentifierURI":" "}]},{"creatorNames":[{"creatorName":"Sera, Keiji","creatorNameLang":"en"}],"nameIdentifiers":[{"nameIdentifier":"1360","nameIdentifierScheme":"WEKO"}]}]},"item_10002_description_5":{"attribute_name":"抄録","attribute_value_mlt":[{"subitem_description":"Different from the production of goods, the production of services pertains high degree of human labors and interactions. Since this characteristic sometimes can\ncause the service failure, which leads to customer dissatisfaction or customer defection, prior researches have insisted that companies and employees should deal\nwith this as the service recovery. On the other hand, research topics about the relationship between the service failure and customer behavior has not yet been\ninvestigated enough, because prior researches focused mostly on the service recovery studies. This study submitted the theoretical issues about the relationship between the\nservice failure and customer behavior by reviewing prior researches on service failure.","subitem_description_type":"Abstract"}]},"item_10002_publisher_8":{"attribute_name":"出版者","attribute_value_mlt":[{"subitem_publisher":"麗澤大学経済学会"}]},"item_10002_source_id_9":{"attribute_name":"ISSN","attribute_value_mlt":[{"subitem_source_identifier":"2189-5333","subitem_source_identifier_type":"ISSN"}]},"item_files":{"attribute_name":"ファイル情報","attribute_type":"file","attribute_value_mlt":[{"accessrole":"open_date","date":[{"dateType":"Available","dateValue":"2018-03-14"}],"displaytype":"detail","filename":"21-34_上元.pdf","filesize":[{"value":"814.3 kB"}],"format":"application/pdf","licensetype":"license_11","mimetype":"application/pdf","url":{"label":"21-34_上元","url":"https://reitaku.repo.nii.ac.jp/record/1053/files/21-34_上元.pdf"},"version_id":"238f74d1-cf4c-44e3-a01f-6e7bf8f55a69"}]},"item_keyword":{"attribute_name":"キーワード","attribute_value_mlt":[{"subitem_subject":"サービス・リカバリー","subitem_subject_scheme":"Other"},{"subitem_subject":"サービスの失敗","subitem_subject_scheme":"Other"},{"subitem_subject":"顧客行動","subitem_subject_scheme":"Other"}]},"item_language":{"attribute_name":"言語","attribute_value_mlt":[{"subitem_language":"jpn"}]},"item_resource_type":{"attribute_name":"資源タイプ","attribute_value_mlt":[{"resourcetype":"departmental bulletin paper","resourceuri":"http://purl.org/coar/resource_type/c_6501"}]},"item_title":"サービスの失敗と顧客行動との関係性の再検討 サービス・リカバリー研究の批判的考察","item_titles":{"attribute_name":"タイトル","attribute_value_mlt":[{"subitem_title":"サービスの失敗と顧客行動との関係性の再検討 サービス・リカバリー研究の批判的考察"},{"subitem_title":"A Reconsideration of Relationship between Service Failure and Negative Customer Behavior − A Critical Review of Service Recovery Studies","subitem_title_language":"en"}]},"item_type_id":"10002","owner":"14","path":["476"],"pubdate":{"attribute_name":"公開日","attribute_value":"2018-03-14"},"publish_date":"2018-03-14","publish_status":"0","recid":"1053","relation_version_is_last":true,"title":["サービスの失敗と顧客行動との関係性の再検討 サービス・リカバリー研究の批判的考察"],"weko_creator_id":"14","weko_shared_id":-1},"updated":"2023-06-20T15:57:39.905345+00:00"}